What is R.AI OpenClaw?

R.AI OpenClaw is your personal AI assistant that you can chat with on Telegram, WhatsApp, and other messaging apps. No technical knowledge needed — just sign up and start chatting.

What can the AI assistant do?

Your bot can handle a wide range of tasks: browse the web and search for real-time information, answer customer inquiries 24/7, schedule and publish content automatically, analyze documents and extract data from PDFs, automate recurring workflows with cron jobs, review code and suggest improvements, translate messages across languages, and much more. Think of it as a tireless personal assistant for both personal and business use.

Is there a free trial?

Yes! Every new user gets a 14-day free trial on the Basic tier — no credit card required. Experience the full power of R.AI OpenClaw before deciding to subscribe. After the trial ends, you can choose a paid plan or your bot will be paused.

How does billing and payment work?

Each subscription corresponds to a specific bot tier (Basic, Pro, or Ultra). Choose the tier that fits your needs — pay monthly via our secure payment gateway with no long-term contracts. All payments are final: we do not offer refunds, upgrades, or downgrades between tiers. If you need to switch, cancel the current subscription and start a new one. Not sure which tier is right for you? Email us at contact@restai.vn or submit a support form — we'll consult with you to design a solution that fits your business.

Can I upgrade or downgrade my plan?

Direct tier upgrades and downgrades are not currently supported. To switch tiers, cancel your current subscription and subscribe to the new one. If you're unsure which tier best fits your use case, reach out via email at contact@restai.vn or use the support form — our team will help you choose the right plan for your business.

What is your refund policy?

All payments are final and non-refundable. We encourage you to take advantage of the 14-day free trial to evaluate the service before committing. If you experience a technical issue that prevents you from using the service, please contact our support team and we'll work to resolve it.

How secure is R.AI OpenClaw?

Security is our top priority. We implement multiple layers of protection: XSS and prompt injection detection, private bot connections with encrypted endpoints, AES-256 encryption for all stored data and API keys, TLS 1.3 for data in transit, OWASP security best practices including CSP and HSTS headers, fully isolated container environments per bot, and zero data retention policy. Bots run behind a secure gateway in a private cloud environment — they are only accessible through our authenticated portal, never exposed to the public internet. Our portal requires authentication to access any bot or data. We also follow cloud infrastructure security rules enforced by Google Cloud and AWS. Your data is never shared or sold.

How reliable is the performance?

R.AI OpenClaw bots run on enterprise-grade Cloud VMs provided by Google Cloud Platform (GCP) and AWS. This means you benefit from high-performance computing, low-latency networking, 99.9%+ uptime SLAs, and the security standards of leading cloud providers. Your bot is always available when your users need it.

Does R.AI OpenClaw support data backup?

Yes! Backup is a native feature built into R.AI OpenClaw. Your bot data, configurations, and conversation history are automatically backed up. You can restore from backups at any time through the portal, ensuring you never lose important data.

Can I use my own Telegram bot?

Yes! We'll guide you through a simple 2-minute setup on Telegram. You keep full control of your bot name and username.

What happens when I reach my limits?

We'll notify you when you're close to your limit. If you reach it, the system will automatically rotate credentials to use shared capacity so your bot stays responsive. We suggest purchasing additional credits based on your needs — credits are shared across all your bots, giving you flexible control over usage.

What happens if my payment fails?

If a payment fails, you have 7 days to complete the payment. After this grace period, your subscription and VM will be terminated, and all data will be permanently deleted and cannot be restored. Please ensure your payment method is up to date to avoid service interruption.

Yes! You can delete a bot at any time from the portal without affecting your subscription. Your subscription remains active and you can create a new bot using it. However, deleting a bot removes its data permanently.

Can I cancel my subscription anytime?

Yes, no questions asked. Cancel from your account at any time. Important: cancelling a subscription will permanently remove the associated bot and all its data — this action cannot be undone. All payments are non-refundable, so we recommend using the 14-day free trial to evaluate the service first.

What happens to unused subscriptions?

If you have an active subscription without a bot attached, you can use it to launch a new bot at the corresponding tier anytime. Unused subscriptions stay active until cancelled — so you're always ready to deploy when you need to.

How do I get support?

We're here to help! You can reach us via email at contact@restai.vn, use the support form on our website or in the portal, or check our documentation for guides and troubleshooting. We typically respond within 24 hours.

AI Customer Support Chatbot: Automate 80% of Repetitive Queries

The Problem with Traditional Customer Support

Every growing business faces the same challenge: support volume scales faster than the team. Hiring more agents is expensive ($3,000-5,000/mo per agent), response times spike during peak hours, and 80% of questions are repetitive — "What's your return policy?", "How do I track my order?", "What are your business hours?"

How AI Chatbots Solve This

An AI chatbot trained on your business knowledge base can instantly answer common questions 24/7. Here's what real businesses achieve with OpenClaw:

Response time: From 2-4 hours → under 3 seconds
Cost reduction: 60% lower support costs
Coverage: 24/7 availability across Telegram, WhatsApp, Messenger, and Slack
Agent focus: Human agents handle only complex, high-value interactions

Real-World Setup (Step by Step)

1. Prepare Your Knowledge Base

Gather your existing support materials:

FAQ documents
Return/refund policies
Product descriptions
Shipping information
Common troubleshooting guides

2. Deploy Your Bot in 5 Minutes

With OpenClaw, deployment is simple:

Sign up and connect your messenger (WhatsApp, Telegram, etc.)
Upload your knowledge base documents
Set a system prompt: "You are a helpful customer support agent for [Company]. Answer questions based on the provided knowledge base. If you don't know the answer, direct the customer to email [email protected]."
Test with a few sample questions
Go live

3. Configure Escalation Rules

Not everything should be automated. Set up rules for:

Billing disputes → Route to human agent
Technical issues → Collect details, then escalate
Complaints → Acknowledge, escalate with context
Everything else → AI handles autonomously

Metrics That Matter

Track these to measure your chatbot's impact:

Metric	Before AI	After AI
Avg response time	2-4 hours	3 seconds
Tickets resolved/day	50	400+
Support cost/month	$15,000	$6,000
Customer satisfaction	72%	89%
After-hours coverage	0%	100%

Industries That Benefit Most

E-commerce: Order tracking, returns, product questions
SaaS: Onboarding help, feature explanations, billing
Education: Admissions FAQs, course info, scheduling
Healthcare: Appointment booking, insurance questions
Real Estate: Property inquiries, viewing schedules

Why OpenClaw for Customer Support

Multi-messenger: One bot works across WhatsApp, Telegram, Slack, Discord
Knowledge base training: Upload PDFs, docs, or paste text — the bot learns your business
100+ AI models: Choose the best model for your use case (Gemini, Claude, GPT-4o)
Enterprise security: AES-256 encryption, isolated containers, zero data retention
From $30/mo: No enterprise sales calls, start immediately

Getting Started

Sign up for OpenClaw (14-day free trial)
Connect your preferred messenger
Upload your support knowledge base
Go live in under 10 minutes

The best customer support is instant, accurate, and available 24/7. AI chatbots make that possible at a fraction of the cost of a human team.