What is R.AI OpenClaw?

R.AI OpenClaw is your personal AI assistant that you can chat with on Telegram, WhatsApp, and other messaging apps. No technical knowledge needed — just sign up and start chatting.

What can the AI assistant do?

Your bot can handle a wide range of tasks: browse the web and search for real-time information, answer customer inquiries 24/7, schedule and publish content automatically, analyze documents and extract data from PDFs, automate recurring workflows with cron jobs, review code and suggest improvements, translate messages across languages, and much more. Think of it as a tireless personal assistant for both personal and business use.

Is there a free trial?

Yes! Every new user gets a 14-day free trial on the Basic tier — no credit card required. Experience the full power of R.AI OpenClaw before deciding to subscribe. After the trial ends, you can choose a paid plan or your bot will be paused.

How does billing and payment work?

Each subscription corresponds to a specific bot tier (Basic, Pro, or Ultra). Choose the tier that fits your needs — pay monthly via our secure payment gateway with no long-term contracts. All payments are final: we do not offer refunds, upgrades, or downgrades between tiers. If you need to switch, cancel the current subscription and start a new one. Not sure which tier is right for you? Email us at contact@restai.vn or submit a support form — we'll consult with you to design a solution that fits your business.

Can I upgrade or downgrade my plan?

Direct tier upgrades and downgrades are not currently supported. To switch tiers, cancel your current subscription and subscribe to the new one. If you're unsure which tier best fits your use case, reach out via email at contact@restai.vn or use the support form — our team will help you choose the right plan for your business.

What is your refund policy?

All payments are final and non-refundable. We encourage you to take advantage of the 14-day free trial to evaluate the service before committing. If you experience a technical issue that prevents you from using the service, please contact our support team and we'll work to resolve it.

How secure is R.AI OpenClaw?

Security is our top priority. We implement multiple layers of protection: XSS and prompt injection detection, private bot connections with encrypted endpoints, AES-256 encryption for all stored data and API keys, TLS 1.3 for data in transit, OWASP security best practices including CSP and HSTS headers, fully isolated container environments per bot, and zero data retention policy. Bots run behind a secure gateway in a private cloud environment — they are only accessible through our authenticated portal, never exposed to the public internet. Our portal requires authentication to access any bot or data. We also follow cloud infrastructure security rules enforced by Google Cloud and AWS. Your data is never shared or sold.

How reliable is the performance?

R.AI OpenClaw bots run on enterprise-grade Cloud VMs provided by Google Cloud Platform (GCP) and AWS. This means you benefit from high-performance computing, low-latency networking, 99.9%+ uptime SLAs, and the security standards of leading cloud providers. Your bot is always available when your users need it.

Does R.AI OpenClaw support data backup?

Yes! Backup is a native feature built into R.AI OpenClaw. Your bot data, configurations, and conversation history are automatically backed up. You can restore from backups at any time through the portal, ensuring you never lose important data.

Can I use my own Telegram bot?

Yes! We'll guide you through a simple 2-minute setup on Telegram. You keep full control of your bot name and username.

What happens when I reach my limits?

We'll notify you when you're close to your limit. If you reach it, the system will automatically rotate credentials to use shared capacity so your bot stays responsive. We suggest purchasing additional credits based on your needs — credits are shared across all your bots, giving you flexible control over usage.

What happens if my payment fails?

If a payment fails, you have 7 days to complete the payment. After this grace period, your subscription and VM will be terminated, and all data will be permanently deleted and cannot be restored. Please ensure your payment method is up to date to avoid service interruption.

Yes! You can delete a bot at any time from the portal without affecting your subscription. Your subscription remains active and you can create a new bot using it. However, deleting a bot removes its data permanently.

Can I cancel my subscription anytime?

Yes, no questions asked. Cancel from your account at any time. Important: cancelling a subscription will permanently remove the associated bot and all its data — this action cannot be undone. All payments are non-refundable, so we recommend using the 14-day free trial to evaluate the service first.

What happens to unused subscriptions?

If you have an active subscription without a bot attached, you can use it to launch a new bot at the corresponding tier anytime. Unused subscriptions stay active until cancelled — so you're always ready to deploy when you need to.

How do I get support?

We're here to help! You can reach us via email at contact@restai.vn, use the support form on our website or in the portal, or check our documentation for guides and troubleshooting. We typically respond within 24 hours.

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Privacy Policy

Last updated: March 10, 2026

Introduction

R. AI Services ("we", "us", "our") operates the R. AI OpenClaw Hub platform at openclaw.restai.vn. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website, platform, APIs, and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

Information We Collect

Account Information: When you register, we collect your email address, display name, and authentication credentials. Payment Information: When you subscribe to a paid plan, billing details are processed securely by Polar (polar.sh). We do not store your full payment card details on our servers. Polar's handling of your payment data is governed by their Privacy Policy (https://polar.sh/legal/privacy). Bot Configuration Data: We collect the settings you define for your bots, including system prompts, enabled skills and tools, model parameters (temperature, token limits), and response behavior configurations — all of which you have full control over. Usage Data: We automatically collect request counts, token consumption, response times, error rates, and performance metrics. Device & Log Data: We collect IP addresses, browser type, operating system, referring URLs, access timestamps, and pages visited for security monitoring and analytics.

How We Use Your Information

We use your information for the following purposes: (1) Service Delivery — to create and manage your account, deploy and operate your AI bots, and process your subscription payments; (2) Communication — to send service-related notifications such as usage alerts, billing confirmations, security warnings, and maintenance updates; (3) Improvement — to analyze usage patterns, diagnose technical issues, optimize platform performance, and develop new features; (4) Security — to detect and prevent fraud, unauthorized access, abuse, and other harmful activities; (5) Legal Compliance — to comply with applicable laws, regulations, legal processes, or governmental requests.

Data Security & Infrastructure

We take data security seriously and implement industry-standard measures: (1) Isolated Environments — each bot runs in a private, containerized cloud instance completely isolated from other users. Bot owners manage their bots exclusively through the OpenClaw Hub portal. End Users interact with bots only via supported messaging platforms. No direct infrastructure access is provided; (2) Encryption at Rest — all stored data is encrypted using AES-256 encryption; (3) Encryption in Transit — all data transmitted between your device and our servers is protected with TLS 1.3; (4) Zero Data Retention — conversation data between you and your AI assistant is not stored on our servers after processing; (5) Access Control — strict role-based access controls ensure only authorized personnel can access infrastructure; (6) Security Audits — we follow OWASP security best practices and conduct regular vulnerability assessments; (7) Infrastructure — our services are hosted on enterprise-grade cloud infrastructure with redundancy and automated backups for account and configuration data.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We share information only in the following limited circumstances: (1) Payment Processors — we share billing information with Polar (polar.sh) to process subscription payments. Polar's data practices are governed by their Privacy Policy at https://polar.sh/legal/privacy; (2) Cloud Infrastructure — we use Google Cloud Platform to host and operate the Service, including Cloud Run for bot instances and Cloud Logging for operational monitoring; (3) AI Model Providers — bot requests are routed through OpenRouter to third-party AI model providers to generate responses, but we do not share your personal identity with these providers; (4) Messaging Platforms — we integrate with platforms such as Telegram to deliver bot services, sharing only the data necessary for message delivery; (5) Database Services — we use MongoDB Atlas for managed database hosting; (6) Legal Requirements — we may disclose information if required by law, court order, or government regulation; (7) Business Transfers — in the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction with equivalent privacy protections.

Data Retention

Account data is retained for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law (e.g., billing records for tax compliance, which may be retained for up to 7 years). Conversation data follows our zero-retention policy and is not stored after processing. Usage logs and analytics data are anonymized and aggregated after 90 days.

Your Rights

Depending on your jurisdiction, you may have the following rights: (1) Access — request a copy of the personal data we hold about you; (2) Correction — request correction of inaccurate or incomplete data; (3) Deletion — request deletion of your personal data ("right to be forgotten"); (4) Export — receive your data in a structured, machine-readable format (data portability); (5) Opt-Out — unsubscribe from marketing communications at any time via email preferences or by contacting us; (6) Restriction — request that we limit the processing of your data in certain circumstances; (7) Objection — object to processing based on legitimate interests. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

International Data Transfers

Your data may be processed in countries other than your country of residence, including locations where our cloud infrastructure providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and equivalent data protection measures.

Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will promptly delete it. If you believe a child has provided us with personal data, please contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, sending you an email notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.

Contact & Support

Support

[email protected]

Hotline

0941161899

Live Chat

Available on website (9:00–18:00)

Response Time

Within 24 hours