What is R.AI OpenClaw?

R.AI OpenClaw is your personal AI assistant that you can chat with on Telegram, WhatsApp, and other messaging apps. No technical knowledge needed — just sign up and start chatting.

What can the AI assistant do?

Your bot can handle a wide range of tasks: browse the web and search for real-time information, answer customer inquiries 24/7, schedule and publish content automatically, analyze documents and extract data from PDFs, automate recurring workflows with cron jobs, review code and suggest improvements, translate messages across languages, and much more. Think of it as a tireless personal assistant for both personal and business use.

Is there a free trial?

Yes! Every new user gets a 14-day free trial on the Basic tier — no credit card required. Experience the full power of R.AI OpenClaw before deciding to subscribe. After the trial ends, you can choose a paid plan or your bot will be paused.

How does billing and payment work?

Each subscription corresponds to a specific bot tier (Basic, Pro, or Ultra). Choose the tier that fits your needs — pay monthly via our secure payment gateway with no long-term contracts. All payments are final: we do not offer refunds, upgrades, or downgrades between tiers. If you need to switch, cancel the current subscription and start a new one. Not sure which tier is right for you? Email us at contact@restai.vn or submit a support form — we'll consult with you to design a solution that fits your business.

Can I upgrade or downgrade my plan?

Direct tier upgrades and downgrades are not currently supported. To switch tiers, cancel your current subscription and subscribe to the new one. If you're unsure which tier best fits your use case, reach out via email at contact@restai.vn or use the support form — our team will help you choose the right plan for your business.

What is your refund policy?

All payments are final and non-refundable. We encourage you to take advantage of the 14-day free trial to evaluate the service before committing. If you experience a technical issue that prevents you from using the service, please contact our support team and we'll work to resolve it.

How secure is R.AI OpenClaw?

Security is our top priority. We implement multiple layers of protection: XSS and prompt injection detection, private bot connections with encrypted endpoints, AES-256 encryption for all stored data and API keys, TLS 1.3 for data in transit, OWASP security best practices including CSP and HSTS headers, fully isolated container environments per bot, and zero data retention policy. Bots run behind a secure gateway in a private cloud environment — they are only accessible through our authenticated portal, never exposed to the public internet. Our portal requires authentication to access any bot or data. We also follow cloud infrastructure security rules enforced by Google Cloud and AWS. Your data is never shared or sold.

How reliable is the performance?

R.AI OpenClaw bots run on enterprise-grade Cloud VMs provided by Google Cloud Platform (GCP) and AWS. This means you benefit from high-performance computing, low-latency networking, 99.9%+ uptime SLAs, and the security standards of leading cloud providers. Your bot is always available when your users need it.

Does R.AI OpenClaw support data backup?

Yes! Backup is a native feature built into R.AI OpenClaw. Your bot data, configurations, and conversation history are automatically backed up. You can restore from backups at any time through the portal, ensuring you never lose important data.

Can I use my own Telegram bot?

Yes! We'll guide you through a simple 2-minute setup on Telegram. You keep full control of your bot name and username.

What happens when I reach my limits?

We'll notify you when you're close to your limit. If you reach it, the system will automatically rotate credentials to use shared capacity so your bot stays responsive. We suggest purchasing additional credits based on your needs — credits are shared across all your bots, giving you flexible control over usage.

What happens if my payment fails?

If a payment fails, you have 7 days to complete the payment. After this grace period, your subscription and VM will be terminated, and all data will be permanently deleted and cannot be restored. Please ensure your payment method is up to date to avoid service interruption.

Yes! You can delete a bot at any time from the portal without affecting your subscription. Your subscription remains active and you can create a new bot using it. However, deleting a bot removes its data permanently.

Can I cancel my subscription anytime?

Yes, no questions asked. Cancel from your account at any time. Important: cancelling a subscription will permanently remove the associated bot and all its data — this action cannot be undone. All payments are non-refundable, so we recommend using the 14-day free trial to evaluate the service first.

What happens to unused subscriptions?

If you have an active subscription without a bot attached, you can use it to launch a new bot at the corresponding tier anytime. Unused subscriptions stay active until cancelled — so you're always ready to deploy when you need to.

How do I get support?

We're here to help! You can reach us via email at contact@restai.vn, use the support form on our website or in the portal, or check our documentation for guides and troubleshooting. We typically respond within 24 hours.

Building an AI-Powered Telegram Bot: A Complete Guide

Why Telegram?

Telegram is the ideal platform for AI bots. It offers:

Bot API — a rich, well-documented API purpose-built for bots
Rich media — support for images, files, voice, video, and inline keyboards
Groups and channels — bots can serve communities, not just individuals
Global reach — 900M+ monthly active users worldwide
Privacy — end-to-end encryption and self-destructing messages

Setting Up Your Telegram Bot

Creating the Bot

Open Telegram and message @BotFather
Send /newbot
Choose a display name (e.g., "My AI Assistant")
Choose a username (must end in "bot", e.g., "myai_assistant_bot")
Save the token BotFather gives you

Connecting to OpenClaw

In the OpenClaw dashboard:

Click Create Bot → Telegram
Paste your bot token
OpenClaw automatically configures the webhook
Your bot is connected and ready

Configuring Your Bot

System Prompt Design

For Telegram bots, keep these Telegram-specific things in mind:

Users expect quick responses — keep your system prompt concise
Telegram supports Markdown — tell your bot to use it for formatting
Group chats have different dynamics than private chats

You are an AI assistant on Telegram.
Use Markdown for formatting (bold, italic, code blocks).
Keep responses under 300 words unless asked for detail.
In group chats, only respond when mentioned by name.

Model Selection

For Telegram bots, response speed matters. Recommended models:

Gemini 2.0 Flash — fast, capable, great for most use cases
Claude Haiku — extremely fast, good for simple Q&A
GPT-4o Mini — balanced speed and capability

Skills Configuration

Popular skills for Telegram bots:

Web Search — answer questions about current events
Image Analysis — users can send photos for the bot to analyze
Code Runner — great for developer communities
File Processor — handle PDFs, spreadsheets, and documents

Advanced Features

Group Chat Behavior

Configure how your bot behaves in group chats:

Respond only when mentioned (@botusername)
Set a group-specific system prompt
Limit response length in groups
Enable or disable specific skills per context

Inline Keyboards

OpenClaw bots can use Telegram's inline keyboards for interactive experiences:

Quick reply buttons
Navigation menus
Confirmation dialogs
Poll-style interactions

Webhook Management

OpenClaw handles webhook configuration automatically:

Automatic SSL certificate management
Webhook health monitoring
Automatic retry on delivery failures
Real-time message processing

Monitoring and Analytics

Track your Telegram bot's performance in the OpenClaw dashboard:

Messages per day — understand usage patterns
Average response time — keep it under 3 seconds
Token consumption — optimize costs
Error rate — catch and fix issues quickly
Active users — track growth over time

Optimization Tips

Use streaming responses for long answers — users see text appear in real-time
Set appropriate timeouts — Telegram expects responses within 60 seconds
Handle media gracefully — configure skills to process images, voice, and files
Rate limit per user — prevent any single user from consuming all your quota
Monitor conversation quality — review logs periodically and refine your prompt